Vanpool Billing Clerk

Requisition Number:  5371
Pay Rate:  GR05

Houston, TX, US

Category:  Operations

Basic Function

Prepares data to produce and compile monthly customer billing for vanpool groups and employers. Processes and reviews customer payments and adjustments; reconciles billing of estimated costs with actual costs. Communicates with customers regarding billing matters, in a timely and accurate manner. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

  • Confirms lease, fuel, ridership, public subsidy and transit benefit data to process monthly customer billing for vanpool groups, riders and employers.
  • Prepares invoices, supplemental invoices, credit memos and other adjustments in customer billing system, and responds to customer requests for information and documents.
  • Researches and resolves specific billing items and issues as needed for accurate billing.
  • Reviews and verifies ridership information on system prior to finalizing customer invoices.
  • Processes customer payments, prepares deposits, and verifies customer records with payment activity.
  • Maintains accurate and timely files and generates reports for review and reconciliation.
  • Performs account and transaction verification/reconciliation procedures to ensure accuracy and completion of assigned billing work.
  • Reviews delinquent account records and contacts customers for collection purposes.
  • Creates and updates customer data with contact, profile and agreement billing information.
  • Conducts or participates in on-site and telephone meetings with customers regarding billing processes and account status.
  • Maintains compliance with billing procedures and METRO guidelines.
  • Generates reports and assembles documentation for periodic reporting and audit procedures.
  • Provides excellent customer service to METRO’s internal and external customers.
  • Promote safety awareness and follow safety procedures to reduce or eliminate accidents.
  • Perform other duties as assigned.  

Education Requirement

High School Diploma or equivalent required.

Years & Experience Required

Minimum three (3) years’ experience in customer billing, utilizing accounting/bookkeeping systems.

Knowledge & Skills Required

Good oral and written communication skills with customer service orientation, planning, organizing, analytical and problem solving skills. Must have strong computer skills and knowledge of customer billing software; Excel; Outlook; electronic file storage and web-based information systems; strong math skills and data entry accuracy are required. QuickBooks experience is a plus.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Nearest Major Market: Houston