PSA Field Customer Information Representative

Basic Function

Through a variety of project assignments, Field Customer Information Representatives will provide service and project related information to METRO customers through on-board bus/rail engagement. Field Customer Information Representatives will also promote and raise awareness about transit services during major sporting events, conventions, community events and transportation fairs. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

• This is a temporary PSA job assignment not to exceed six (6) months in duration.
• Provide service and project related information to METRO customers on buses, rail and at METRO transit centers and key transfer locations.
• Provide bus and rail service information to METRO customers and visitors on rail platforms, key bus stop locations, hotels and entertainment venues during major sporting events and conventions.
• Promote and raise awareness about METRO services at community events and transportation fairs.
• Obtain customer feedback on METRO services by riding bus routes and rail lines to conduct customer surveys.
• Flexibility to work weekends and other varied shifts as assigned.
• Adheres to all policies, procedures and provisions of the company and department.
• Meets acceptable productivity level for position.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS methods and principles in their daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.

Education Requirement

High school education and two years college level work or equivalent and at least two years’ experience working in a similar customer service-related field is desirable. Commensurate experience may be considered in lieu of college level work.

Years & Experience Required

Minimum three (3) years of related experience in a customer service field. Must possess effective public relations skills and professionalism to interact with customers in a courteous manner that positively represents METRO. Ability to effectively interact with the general public including the elderly, disabled, and persons with varied learning proficiencies. Experience and patience dealing with potentially irate customers. Ability to convey information concisely and easy to understand. Ability to communicate with all levels of Individuals in person using tact and diplomacy. Ability to read maps and schedules and communicate key message points.

Knowledge & Skills Required

Requires a valid Texas driver's license. Excellent communication (written/verbal) skills. Bilingual in Spanish, Vietnamese, or Chinese a plus. Strong organizational skills and the ability to work independently. Knowledge of personal computers and related software; Microsoft Office Suite. Ability to work for extended periods of time outside and/or riding buses. Field Customer Information Representatives will be required to complete a minimum two-week training class on METRO's "New Bus Network" including soft skills training and training on general METRO information. Spanish, Chinese and Vietnamese language skills a plus.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.