Manager Transportation Contract Services

Requisition Number:  6070
Pay Rate:  NA

Houston, TX, US

Category:  Operations

Basic Function

The Manager of Transportation Contract Services will manage various transportation contracts related to Contracted, Paratransit and Micro Transit Services. Responsible for ensuring commuters receive quality transportation services and serves as the primary point of contact in resolving contract service issues.  Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

  • Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved.
  • Confirms the terms and agreements specified within contracts to ensure commuters receive quality transportation services.  Act as primary point of contact to assist with resolving service issues involving contracted services.
  • Schedules quarterly meetings with contractors to discuss contract and project compliance.  
  • Works with METRO’s Procurement department in the preparation and negotiation of service provider contracts.  Create scope of services, specifications, and auxiliary Contract Articles, such as Performance Standards and Liquidated Damages. 
  • Works with other METRO internal departments for clarification or problems with contractors, patrons’ service concerns and implementation of service changes as it relates to contracted services.
  • Evaluates contractor performance of service delivery by developing and operating documentation systems.
  • Establishes working relationships with contractors/service providers to ensure the compliance of contracts while maintaining excellent public relations.
  • Investigate service-related issues raised by the public or supervisory personnel and address, accordingly.
  • Ensures governmental policies are followed and services continue.  Report as specified. 
  • Works with various third parties (internal/external resources) to ensure the successful execution of projects.  Create written documents for projects that are assigned and make recommendations, accordingly, to appropriate personnel.
  • Informs management of any pertinent project issues and escalate, if needed.
  • Measures project performance using project management software or other tools and techniques needed to complete task.
  • Ensures project due dates are maintained and follow-up with changes and/or delays.  
  • Ensures that all projects are within scope, within budget, and delivered on-time.
  • Provide excellent customer service to METRO internal and external customers.
  • Promote safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Perform other job-related duties as assigned.

Education Requirement

High school or GED required.  Bachelor's degree in Business Administration, Public Administration, or related degree is strongly preferred.

Years & Experience Required

Minimum eight (8) years of professional or management experience with project and/or contract management to include lead supervisory/management experience.

Knowledge & Skills Required

Experience in creating and working with transportation or transportation related contracts and understanding contract language.  Excellent writing skills, effective communication (written and verbal skills). Project Management skills a plus. Strong organization and time management skills. Proficient knowledge of PCs and related software.  Advanced proficiency with Microsoft Office suite: Excel, Word, and PowerPoint.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Nearest Major Market: Houston