Benefits Representative

Requisition Number:  3032
Location:  Headquarters - 1900 Main, Houston, TX, 77002

Houston, TX, US

Category:  Human Resources
Pay Rate:  PG09

Basic Function

Benefits Representative is responsible for assisting with administration of day to day benefits activities, communications and employee inquiries associated with the operation of the Medical, Dental, life, AD&D, FSA, Vision, EAP, etc. Coordinates benefits with HR and Payroll processing, maintains health and welfare benefits records and processes invoices.  Participates and works collaboratively with all Benefit Sections assisting with Leave of Absences, Wellness and Pension as directed. Facilitates Benefits orientation for new hires.  Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

  • Responds and resolves questions/issues within the Benefits area from METRO employees, management and vendors. Assists in the resolution of employee grievances and coordinates processes of responding to complaints
  • Verifies eligibility error reports for medical, dental, prescription, COBRA and FSA files making appropriate corrections
  • Reviews and tracks Benefit changes within payroll system, including; approval of documents, approval of changes by employees, and maintenance of required documents
  • Processes and codes refunds, payments, membership due checks and direct debits for retiree health premiums
  • Reconciles and processes monthly check requests, wire transfers, and Contract Payment Certificates
  • Processes life insurance claims for represented and non-represented retirees, employees and their covered dependents; maintains death claim log.  Acts as liaison between life insurance provider and funeral homes in dealing with death benefits; communicates with funeral directors in the assignment of benefits process and submits all death claim information to insurance company
  • Processes the voluntary life and voluntary AD&D applications for represented and non-represented employees
  • Performs various audits for union and non-union employees to ensure proper enrollments and deductions. Assists with data collection as needed for audits or other investigations
  • Coordinates METRO’s employee service award program between vendor and employee.  Uploads service award files quarterly to the vendor and distributes certificates of recognition/service awards to Management.
  • Assist with leaves of absence to include, but not limited to FMLA, STD, disability, leave donations, medical leave, military leave, ADA, etc.as assigned.
  • Participates and works collaboratively with team members to assist in producing communications to support overall Benefits objectives including: writing, delivery logistics, approval, tracking and HR Portal/intranet maintenance, complete surveys, initiatives, and related METRO events, assists with wellness activities; Examples include: setting up health booths, lunch and learn seminars, bloodmobile, flu-shots, etc.
  • Facilitates Benefits new hire orientation
  • Participates in annual enrollment/new hire and other initiatives within the department with preparations and presentations
  • Communicates issues proactively and ensures deliverables are met. Assures operating facilities have adequate supplies of forms, enrollments, and educational materials (hard-copy and/or posted to intranet)
  • Cross trains in all areas of Benefits.
  • Maintains compliance with federal, state and local employment and benefits laws and regulations.
  • Provides excellent customer service to METRO internal and external customers.
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.

Education Requirement

High school graduate or GED.  Additional college preferred.

Years & Experience Required

Minimum three (3) years’ experience in Human Resources and/or Benefits.

Knowledge & Skills Required

General working knowledge of overall benefits; medical, life, disability insurance, related billing and compliance with regulatory requirements for Health & Welfare, Leave of Absence, Retirement Plans and Wellness.  Basic knowledge of accounting and financial systems.  Excellent organizational skills.  Strong customer service and excellent communication skills (written and oral).  Analytical, problem solving and reconciliation skills.   Working knowledge of PC’s and related software (Microsoft Office, Excel, Word and Access). Demonstrates professional ethics.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.


Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.


We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Nearest Major Market: Houston