ADA & Accessibility Services Manager

Requisition Number:  621
Location:  Headquarters - 1900 Main, Houston, TX, 77002

Houston, TX, US

Category:  Human Resources
Pay Rate:  N/A
Basic Function

This position is responsible for formulating and implementing programs to ensure and improve the accessibility for passengers with disabilities and senior citizens as part of METRO’s service provisions in compliance with the Department of Transportation regulations for the Americans with Disabilities Act (ADA) Title II. Serves as community liaison for persons with disabilities and senior citizens and the technical advisor for the board committee. Serves as an in-house advisor and consultant to Metro departments on all accessibility-related issues and regulations, providing updates to policies and activities as needed.  Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties
  • Manages all of Metro’s activities to comply with the Department of Transportation regulations for the Americans with Disabilities Act (ADA).
  • Serves as community liaison and acts as technical advisor to the board committee. 
  • Coordinates with Metro departments and community stakeholder involvement in testing and commenting on new policies, equipment and technology.
  • Collaborates with paratransit leadership to review and evaluate service delivery, design service solutions, review and revise policy and procedures and respond to customer concerns.
  • Oversees the process of customer appeal hearings for paratransit services, including board-appointed panelist duties are fulfilled, and participates in no-show and suspension hearings for paratransit customers.
  • Oversees passenger, operator, staff, and community training and education for awareness, sensitivity, and compliance for Title II of the ADA.
  • Serves as ADA technical expert on teams responsible for procurement, contract review, policy development, communications planning and technical system design for operations, vehicles, equipment and service delivery.
  • Proactively identifies potential systemic customer service issues and provides leadership in assembling resources for planning and implementing solutions.
  • Manages accommodations requests both internally and externally as requested; develops needs assessments and transition plans as required.
  • Serves as agency and community liaison for service complaints related to system accessibility and recommends solutions to line managers, executive management, and staff.
  • Monitors service delivery for compliance with Title II of the ADA.
  • Develops and completes HR related surveys and questionnaires regarding ADA compliance.
  • Conducts audits of HR activities to ensure compliance with policies and procedures.
  • Provides resources and guidance to HR staff for employee ADA accommodations requests, under ADA Title I.
  • Supports Metro’s safety culture by following safety and security policies, considering safety in every action and reporting safety and security concerns.
  • Performs other job-related duties as assigned.
Education Requirement

Bachelor’s Degree in Business Administration, Public Administration or related fields.

Years & Experience Required

Minimum eight (8) years of working with management and oversight of programs for persons with disabilities, senior citizens or working for ADA advocacy in the community.  Experience to include dealing with community relations, including researching and drafting responses to the public. Experience with transportation programs preferred.

Knowledge & Skills Required

Excellent oral, written and interpersonal communication skills.  Ability to work with diverse populations including executive management. Knowledge of the ADA laws and regulations as well as interaction with labor laws to ensure compliance.   Ability to produce professional documents. Analytical skills in evaluating programs and services. Excellent PC skills; Excel, Word and PowerPoint.  Must be adaptable to a varied work schedule and courses of action.  Project management skills are essential.  

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.